Privacy Policy
This Privacy Policy describes how Declunk, LLC ("Declunk," "we," "us," or "our") collects, uses, and shares information when you use the Declunk platform and our website (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.
1. Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account registration details such as your name, email address, and organization name
- Profile and organization information you enter into the platform
- Content you upload, create, or manage through the Services, including website data, project details, and task information
- Communications you send to us, such as support requests and feedback
- Payment and billing information, which is processed through third-party payment providers
Information Collected Automatically
When you access our Services, we may automatically collect certain information, including:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, actions taken within the platform)
- Log data (access times, referring URLs, error logs)
- Information collected through cookies and similar technologies (see Section 8 below)
Information from Third-Party Integrations
If you connect third-party services to Declunk (such as website platforms, communication tools, or analytics services), we may receive data from those services as authorized by your integration settings. The data we receive depends on the permissions you grant and the third party's own policies.
2. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve the Services
- Create and manage your account
- Process transactions and send related notices
- Respond to your requests, comments, and questions
- Send technical notices, updates, and administrative messages
- Monitor and analyze usage patterns to improve our platform
- Detect, investigate, and prevent security incidents or fraudulent activity
- Comply with legal obligations
3. AI-Related Processing
Declunk may use artificial intelligence and machine learning to provide certain features of the Services, such as analysis, recommendations, and content generation. When AI processing is involved:
- Your data may be processed by third-party AI service providers to deliver AI-powered features
- We do not use your data to train third-party AI models unless you explicitly opt in
- AI-generated outputs are provided as suggestions and should be reviewed before use
- You may control AI feature usage through your account settings where available
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: with vendors who perform services on our behalf, such as hosting, analytics, payment processing, and AI processing
- Third-Party Integrations: with platforms you choose to connect through the Services, as directed by your integration settings
- Legal Requirements: when required by law, regulation, or legal process
- Business Transfers: in connection with a merger, acquisition, or sale of assets, where your information may be among the assets transferred
- With Your Consent: when you direct us to share information with a third party
5. Data Security
We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security assessments.
No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We may also retain certain information as required by law, or for legitimate business purposes such as resolving disputes or enforcing our agreements.
When you request account deletion, we will delete or anonymize your information within a reasonable timeframe, subject to any legal retention requirements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain types of processing
- Request portability of your data in a structured, machine-readable format
- Withdraw consent where processing is based on your consent
To exercise any of these rights, please contact us at legal@declunk.com. We will respond to your request within the timeframe required by applicable law.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services. These include:
- Essential cookies: required for the Services to function properly (authentication, security, preferences)
- Analytics cookies: help us understand how the Services are used so we can improve them
- Preference cookies: remember your settings and preferences across sessions
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. If we make material changes, we will notify you through the Services or by other reasonable means before the changes take effect.
Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at legal@declunk.com.